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Terms and Conditions

SafeSol Limited: Website terms and conditions of supply of goods.

This page together with our Privacy Policy and Terms of Website Use tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms that will apply at that time.

These Terms, and any Contract between us, are only in the English language.

  1. Information about us
    1. We operate the website found at www.safesol.co.uk. We are SafeSol Limited, a company registered in Scotland under company number SC222691 and with our registered office at 50 Nasmyth Avenue, Bearsden, Glasgow, Scotland, G61 4SQ.  Our main trading address is at 7 Dartford Road, South Shields, Tyne and Wear, NE33 3NL. Our VAT number is GB 801564063.
    2. Contacting us
      1. If you wish to contact us for any reason, including because you have any complaints, you can telephone us on (0191) 447 8008, email us at info@safesol.co.uk, complete the contact form which can be located on our site or write to us at our trading address at 7 Dartford Road, South Shields, Tyne and Wear, NE33 3NL.
      2. If you are a business and wish to give us formal notice of any matter in accordance with these Terms, please see clause 19.3.
      3. If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your order.
  2. Our Products
    1. From time to time we may change the Products available for sale on our site, and we do not undertake to continue the supply of any specific product or type of product.
    2. The images of the Products on our site are for illustrative purposes only. Your Products and their packaging may vary slightly from those images.
    3. As the Products on our site are chemicals or Products used in accordance with chemicals, we work with authorities including the Police, the Home Office and HM Customs and Excise to restrict the sale of chemicals wherever necessary. Whether you are a business or a consumer, if we suspect that you may be using Products for illicit purposes, we will report this to the relevant authority.
    4. A Material Safety Data Sheet (MSDS) will be supplied with all deliveries of chemical Products. It is your responsibility to display the MSDS at the point of use.
  3. Use of our site
    Our Terms of Website Use govern your use of our site.  Terms of Business Use and Terms of Consumer Use.  Please take the time to read these, as they include important terms that apply to you.
  4. How we use your personal information
    We only use your personal information in accordance with our Privacy Policy.  Please take the time to read our Privacy Policy, as it includes important terms that apply to you.
  5. If you are a consumer
    This clause 5 only applies if you are a consumer.
    Products on our site can only be purchased if you are over 18 years of age We are not allowed by law to supply these Products to you if you do not satisfy the age requirement. If you are underage, please do not attempt to order these Products through our site.
  6. If you are a business customer
    This clause 6 only applies if you are a business.

    1. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
    2. These Terms and any document expressly referred to in them constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
    3. You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
    4. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
    5. We may cancel a Contract with you by written notice if:
      1. you cease to trade;
      2. you become insolvent or unable to pay your debts within the meaning of the insolvency legislation applicable to you;
      3. a person (including the holder of a charge or other security interest) is appointed to manage or take control of the whole or part of your business or assets, or notice of an intention to appoint such a person is given or documents relating to such an appointment are filed with any court;
      4. the ability of your creditors to take any action to enforce their debts is suspended, restricted or prevented, or some or all of your creditors accept, by agreement or pursuant to a court order, an amount of less than the sums owing to them in satisfaction of those sums; or
      5. any process is instituted which could lead to you being dissolved and your assets being distributed to your creditors, shareholders or other contributors.
  7. How the contract is formed between you and us
    1. Our shopping pages will guide you through the steps you need to take to place an order with us. If you are ordering Products for the first time, you will be required to create an account on the site and then log in before you can place an order. If you already have an account with us, you will be required to sign in before you can place an order.
    2. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. If after submitting your order to us you become aware of any errors, you have 2 hours from the time of submitting your order to telephone us on 0191 447 8008 or email us at info@safesol.co.uk to identify and amend the errors. If you contact us after that time, we will use our best efforts to assist you but it may be that your Products have already been dispatched.
    3. After you place an order, you will receive an email from us acknowledging that we have received your order.  However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will take place as described in clause 7.4.
    4. We will confirm our acceptance of your order by sending you an email that confirms that the Products are available to be dispatched (Order Confirmation).  The Contract between us will only be formed when we send you the Order Confirmation.
    5. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 12.5, we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
  8. Our right to vary these terms
    1. We amend these Terms from time to time and will publish the amended version of the Terms on our site. Please look at the top of this page to see the date that the Terms were last amended.
    2. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
    3. We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:
      1. changes in relevant laws and regulatory requirements;
      2. changes in the operation of SafeSol Limited.
    4. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
  9. Your consumer right to a refund
    This clause 9 only applies if you are a consumer.

    1. If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 9.3. This means that during the relevant period, if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
    2. However, this cancellation right does not apply in the case of:
      1. the supply of Products that are custom made on the basis of an individual choice or decision by you, or Products that are clearly personalised;
      2. the supply of sealed Products, which have subsequently been unsealed by you, and are not suitable for return due to health protection or hygiene reasons;
      3. any Products that become mixed inseparably with other items after their delivery.
    3. Your legal right to cancel a Contract starts from the date of the Order Confirmation (the date on which we email you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:
      Your Contract End of the cancellation period
      Your Contract is for a single Product (which is not delivered in instalments on separate days). The end date is the end of 14 days after the day on which you receive the Product.
      Example: if we provide you with an Order Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
      Your Contract is for either of the following:

      • one Product that is delivered in instalments on separate days.
      • multiple Products that are delivered on separate days.
      The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.
      Example: if we provide you with an Order Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.
      Your Contract is for the regular delivery of a Product over a set period. The end date is 14 days after the day on which you receive the first delivery of the Products.
      Example: if we provide you with an Order Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.
    4. To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to click the cancel button next to your order listed in your recent orders list, which is available on our site under the My Account page.  You will need to login to view this page. Alternatively, you can request the form by contacting us by telephone or email. We will then email you to confirm that we have received your cancellation.
    5. If you cancel your Contract we will:
      1. refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by you handling them in a way that would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
      2. refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 2 working days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
      3. make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
        1. if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.  For information about how to return a Product to us, see clause 9.8;
        2. if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
    6. If you have returned the Products to us under this clause 9 because they are faulty or not as described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us. Alternatively we may be able to supply you with replacement Products, in which case we shall refund any applicable delivery charges, and any reasonable costs you incur, in returning the original item back to us and we shall pay the delivery charges in delivering the replacement item to you.
    7. If you return Products to us in breach of this Clause, and you do not have any other legal right to refund or exchange the Products, we may decide not to provide a refund or a replacement, or we may require you to pay an additional amount for the re-delivery of Products. We will confirm this to you in writing. If that additional amount if not paid to us within 14 days of the date of our written request for payment, we may decide to destroy or dispose of the returned Products.
    8. Unless expressly agreed otherwise, we will refund you by the payment method that you used to purchase the Products.
    9. If a Product has been delivered to you before you decide to cancel your Contract:
      1. then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send it back to c/o Endo Enterprises (UK) Ltd, Unit 231, Europa Business Boulevard, Gemini Business Park, Warrington, Cheshire, WA5 7TN, or hand it to a person expressly authorised by us to receive it. If we have expressly offered through an email or by telephone to collect the Product from you, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
      2. unless the Product is faulty or not as described (in this case, see clause 9.5), you will be responsible for the cost of returning the Products to us. If the Product is one that cannot be returned by post, we estimate that if you use the carrier that delivered the Product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection.
    10. Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
  10. Delivery
    1. We will contact you with an estimated delivery date, which will be within 30 days after the date of the Order Confirmation (the date on which we email you to confirm our acceptance of your order). Occasionally, an Event Outside Our Control may affect our delivery to you. See clause 18 for our responsibilities when this happens.
    2. If no one is available at your address to take delivery, a note will be left advising that the Products have been returned to the premises of the carrier. The carrier will usually be Endo Enterprises (UK) Ltd, which normally uses DHL as a courier, or The Royal Mail. You will need to contact the carrier directly to rearrange delivery.
    3. Delivery of an order shall be completed when we deliver the Products to the address you gave us and a signature is obtained acknowledging delivery. The Products will be your responsibility from that time.
    4. If you have paid for the Products by debit or credit card you own the Products once we have received payment in full, including all applicable delivery charges, and you have received Order Confirmation from us. If you have a business account with us and we send you an invoice for the Products, the Products will be delivered to but you will not have ownership of them until we receive payment from you.
    5. If we miss the delivery deadline for any Products then you may cancel your Order straight away if either of the following apply:
      1. we have refused to deliver the Products; or
      2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances).
    6. If you do not wish to cancel your order straight away, or do not have the right to do so under clause 10.5, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.
    7. If you do choose to cancel your Order for late delivery under clause 10.5 or clause 10.6, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.
  11. No international delivery
    1. Unfortunately, we do not delivery to addresses outside the UK.
    2. You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.
  12. Price of products and delivery charges
    1. The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 12.5 for what happens if we discover an error in the price of Product(s) you ordered.
      Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
    2. The price of a Product includes VAT (unless it is expressly stated that the price is exclusive of VAT) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
    3. The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges page.
    4. Our site contains a large number of Products. It is always possible that, despite our best efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you by email or telephone to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
  13. How to pay
    1. You can only pay for Products in advance using a debit card or credit card. A list of accepted credit and debit cards will be displayed at check out.
    2. Where payment for the Products and applicable delivery charges is in advance, we may withhold the dispatch of the Products and write to you cancelling the order for the Products if we do not receive payment from you.
    3. If you make an unjustified payment by credit card, debit card or other charge-back, you will be liable to pay us within 7 days following the date of a written request from us;
      1. an amount equal to the amount of the charge-back;
      2. all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);
      3. an administration fee of GBP 25.00 including VAT; and
      4. all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Clause (including, without limitation, legal fees and debt collection fees),
    4. If you fail to recognise or fail to remember the source of an entry on your credit or debit card statement, or other financial statement, and make a charge-back to us as a result, this will constitute an unjustified charge-back for the purposes of this Clause.
    5. If you are a business, you can set up a business account with us. You will need to contact us by email or by telephone to set up a business account.
    6. If you hold a business account with us, we will send an invoice to you by email or post for payment of the price of the Products. You will be required to pay that invoice within 30 days following the date of the invoice. If you fail to make full payment within that time period we may, without prejudice to our and your legal rights referred to in these Terms;
      1. charge you interest on the overdue amount at the rate of 8% per year above the UK base rate of HSBC Bank Plc. Interest will accrue daily until the date of payment and be compounded at the end of each calendar month; or
      2. claim interest and statutory compensation from you pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.
    7. From time to time business accounts will be subject to such credit limits as we may notify to you in writing.
  14. Manufacturer guarantees
    1. Some of the Products we sell to you come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee provided with the Products.
    2. If you are a consumer, a manufacturer’s guarantee is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
  15. Our warranty for the Products
    1. For Products that do not have a manufacturer’s guarantee, we provide a warranty that on delivery and for a period of 12 months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 15.2.
    2. The warranty in clause 15.1 does not apply to any defect in the Products arising from:
      1. fair wear and tear;
      2. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
      3. if you fail to operate or use the Products in accordance with the user instructions;
      4. any alteration or repair by you or by a third party who is not one of our authorised repairers; or
      5. any specification provided by you.
    3. If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
  16. Our liability if you are a business
    This clause 16 only applies if you are a business customer.

    1. It is your responsibility to assure that, once the Products are in your possession, they are handled in a safe manner by competent persons.
    2. Nothing in these Terms limits or excludes our liability for:
      1. death or personal injury caused by our negligence;
      2. fraud or fraudulent misrepresentation;
      3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
      4. defective products under the Consumer Protection Act 1987.
    3. Subject to clause 16.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
      1. any loss of profits, sales, business, or revenue;
      2. loss or corruption of data, information or software;
      3. loss of business opportunity;
      4. loss of anticipated savings;
      5. loss of goodwill; or
      6. any indirect or consequential loss.
    4. Subject to clause 16.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price that you paid for the Products under the Contract.
    5. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
  17. Our liability if you are a consumer
    This clause 17 only applies if you are a consumer.

    1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
    2. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    3. We do not in any way exclude or limit our liability for:
      1. death or personal injury caused by our negligence;
      2. fraud or fraudulent misrepresentation;
      3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
      4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
      5. defective products under the Consumer Protection Act 1987.
  18. Events outside of our control
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 18.2.
    2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
      1. we will contact you as soon as reasonably possible to notify you; and
      2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
    4. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
  19. Communications between us
    1. When we refer in these Terms to “in writing” this will include email.
    2. If you are a consumer you may contact us as described in clause 1.2.
    3. If you are a business:
      1. Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or email.
      2. A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by email, one Business Day after transmission.
      3. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post. In the case of an email, to prove that such email was sent to the specified email address of the addressee, the addressee will be required to send an email receipt or an automated read receipt.
      4. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
  20. Other important terms
    1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
    2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
    3. This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
    4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    6. If you are a consumer, please note that English law governs these Terms. This means that English law will govern a Contract for the purchase of Products through our site, and any dispute or claim arising out of or in connection with it. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
    7. If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
    8. If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

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