Delivery and returns by SafeSol is based on the type of chemical and the amount that is ordered.
Non Hazardous Goods
Non hazardous chemicals such as SweetPee, Checkmate and the test strips will be shipped by Royal Mail up to 2kg then by courier unless express delivery is chosen. These are classed as category 1 products on the shipping matrix.
Low hazard goods Huwa-San TR-3, TR-5 and Aeros will be shipped by courier. Dosing equipment will also be shipped by courier. The courier we currently use is UK Mail who are part of DHL. There is a choice of next day or standard delivery. There is a delivery section for each product that gives details of cost and expected delivery time. We require to receive an order by 1pm to process it for next day delivery. These are classed as category 2 products on the shipping matrix.
ADR (dangerous goods) Huwa-San TR-20 and TR-50 will be shipped using a specialist haulage company. This is by Logistic North East who are part of the Hazchem Network. There is a choice of express or standard delivery. We require to receive an order by 11am to process it for next day delivery. These are classed as category 3 products on the shipping matrix.
People local to our business at Unit 330, South Shields Business Works, Henry Robson Way, South Shields NE33 1RN can arrange to collect products directly from our warehouse.
Our warehouse is always open 9am to 1pm Monday to Friday but we can be available at other times on request.
We apologise that shipping is complicated but we want our customers to get the most cost effective shipping possible for their area. Please just contact us if you want to ask any questions regarding the shipping.
Shipping will be calculated at checkout based on your order.
Please contact SafeSol Ltd if you wish to discuss any replacement or return of any goods.
If the goods are damaged you must notify us within 5 working days and we will arrange a replacement or a refund.
If goods are no longer wanted they should be returned to SafeSol Ltd within 30 days of purchase, undamaged and using the original method of delivery.
The customer must pay to return the goods to SafeSol Ltd.